I did not receive the purchased ticket(s) in my email. What should I do?
Your digital tickets will be sent within a maximum period of 15 hours.

The day of the visit has arrived and I still haven't received my tickets.
In the event that you do not receive your tickets by the desired time of visit, please present proof of purchase at our reception. Tickets will be delivered to you by hand.

I’ve purchased the audio guide/Museum & Tour APP service. How should I proceed?
Together with your tickets you will receive a code to activate the contents of the FC Porto Museu & Tour APP.

If you purchased the audioguide version, to activate the contents, you must enter the code in the device that will be given to you at the reception of the FC Porto Museum.

If you purchased the mobile version, you must download the FC Porto Museum & Tour app, available on the APP Store and Google Play Store, and enter the code to activate the contents. You must do this only when you are at the FC Porto Museum on the day of the visit. This code is only valid for 24 hours after activation.

At what time can I visit the Stadium?
The appointment of the visit to the Stadium will be made at the reception of the FC Porto Museum on the day of the visit. For this purpose, you must present your ticket in physical or digital format.

I indicated a date, but I will have to consider another one to perform the tour. Can my ticket be valid for a different day?
Yes, as long as the validity period defined on the ticket is respected.

I have a Tour FC Porto – Museum + Stadium ticket, and I want to visit it on a match day at Estádio do Dragão.
On match days and on the eve of UEFA matches, visits to the Stadium are not available. You can visit the Museum on that day, and use the same ticket to visit the Stadium on a different day.

For more information, please contact us at [email protected] and 00351 22 508 33 52 (services available between 10 am and 7 pm), or visit our website www.museufcporto.pt.